Contact Us

Product Support

For help with ToTextly, email support@totextly.com. Support covers account issues, billing questions, credit delivery problems, refund requests, and transcription problems. Include the public video URL or relevant order reference, the page you were using, and a short description of what happened. Please do not send passwords, API keys, full payment-card details, private video links, or other sensitive information.

Before writing, check the homepage FAQ. It covers caption availability, supported YouTube links, transcript accuracy, downloads, translation, and common reasons a video may not return a result.

Feedback and Corrections

Tell us when an instruction is unclear, a result page behaves unexpectedly, or an accessibility issue makes the site difficult to use. Helpful reports include the device and browser you used, but that information is optional.

What to Expect

Support can help investigate whether a URL format is accepted, explain a displayed error, review a reproducible site problem, or examine account and credit records associated with a billing issue. Transcript availability and wording come from caption tracks made available through the video platform and data providers, so we may not be able to add captions to a video, correct its source captions, or open private and restricted content. For important quotations, compare the transcript with the original recording before using it.

Partnerships and API Questions

Use the same email address for partnerships, media inquiries, or API-related questions. Put the purpose of your message in the subject line, such as “Partnership,” “Media,” or “API,” so it can be reviewed efficiently. Sending an inquiry does not create a service agreement or guarantee that a requested integration is available. If a proposal has a deadline, include the date and enough context for us to understand the request without opening private files.