Refund Policy

Digital credit purchases and delivery

ToTextly plans to sell prepaid digital credits as one-time purchases. There is no subscription or automatic renewal. After a confirmed payment, purchased credits are intended to be added to the signed-in account associated with the order and shown in its credit balance and transaction history.

Unused and partially used credits

You may request a refund for unused purchased credits. Approval is not automatic: we will verify the order, account, payment status, credit balance, and applicable consumer-protection requirements.

If some credits from a purchase have been used, we will review the request based on the benefits already received, the reason for the request, the remaining purchased credits, the circumstances of the case, and applicable law. A partial refund may be appropriate, but it is not guaranteed in every situation.

Failed delivery, duplicate payments, and service failures

If a completed payment does not add the expected credits, contact us so we can verify the payment and credit transaction records. We may correct the balance or arrange an appropriate refund after the payment is confirmed.

If you believe you were charged more than once for the same intended purchase, send the relevant order or payment references. We will investigate duplicate records and coordinate a correction or refund when a duplicate payment is confirmed.

A failed transcription should not consume the standard credit charge. If a technical fault deducts credits without successfully delivering the expected transcript, contact us for investigation and restoration of the affected credits or another remedy suited to the circumstances.

How to request a refund

Email support@totextly.com from the address associated with your ToTextly account. Include the order or payment reference, purchase amount, date, and a concise explanation of the issue. Do not send full card numbers, passwords, API keys, or other sensitive credentials.

We will review the account, credit ledger, service records, and payment status. If a refund is approved and supported by the payment service, it will be requested through the original payment method. The payment provider or financial institution controls when the refunded amount appears.

Consumer rights

Nothing in this policy limits refund, cancellation, charge, or other consumer rights that cannot be excluded under the laws applicable to you. Where those rights provide a different remedy, the applicable legal requirement will govern.

Related policies

See the Terms of Service and Privacy Policy, or visit the Contact page for support topics.